Terms & Conditions

Mandana Oskoui Contemporary Jewellery

Terms & Conditions


Thank you for visiting www.mandanaoskoui.com.

Please read all of our Terms and Conditions, Delivery and Returns, and Privacy Policies before you place your order. By using this website and/or placing an order, you are agreeing to all of these Terms, Conditions and Policies as set out on these pages. If you have any questions or are unsure about any terms stated, please get in touch before you place an order. ​

1.1 - www.mandanaoskoui.com (referred to as 'the site') allows users to purchase designer jewellery directly from Mandana Oskoui, as described in these Terms and Conditions. ​

2.1 - Each piece of jewellery is individually handcrafted by Mandana and where legally required, Hallmarked by the London Assay Office. ​

3.1 - These Terms and Conditions apply to the use of the site at www.mandanaoskoui.com.
3.2 - These Terms, Conditions and Policies set out the entire agreement between you and Mandana Oskoui in respect of the sale, purchase and use of the goods. They govern your use of the site and purchase of goods from the site and they supersede any previous agreement or understanding in relation to the subject matter hereof.
3.3 - These Terms, Conditions and Policies will be governed by and construed in accordance with English law. You and Mandana Oskoui irrevocably submit to the non-exclusive jurisdiction of the English courts.
3.4 - By accessing this site and/or placing an order, you agree to be bound by these Terms, Conditions and Policies and consent to the practices described in these Terms, Conditions and Policies, which may be updated by us from time to time.
3.5 - Only adults (persons aged 18 and over) are entitled to place an order via this site. By placing an order, you are confirming that your are aged 18 years and over.
3.6 - By placing an order you are offering to purchase a product on and subject to the following Terms, Conditions and Policies.
3.7 - No variation of these Terms, Conditions and Policies are binding on us unless agreed by Mandana Oskoui in writing.
3.8 - We may revise these Terms, Conditions and Policies at any time by updating this posting.
3.9 - Mandana Oskoui has the right to change and /or remove information and prices without notice.
3.10 - A regular visit to the 'Terms and Conditions', ‘Privacy’ and 'Delivery and Returns' pages will ensure awareness of any future changes.
3.11 - You should check this site from time to time to review the then current Terms, Conditions and Policies because they are binding on you.
3.12 - Your continued use of this site following any changes shall signify your agreement to be bound by the modified Terms, Conditions and Policies.
3.13 - Using this site indicates that you accept these Terms, Conditions and Policies regardless of whether or not you choose to order from us.
3.14 - If you do not wish to accept any Terms and Conditions and/or Policies as outlined on these pages, you should not continue to use this site and/or place an order.
3.15 - While we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason this site is unavailable at any time or for any period.
3.16 - Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. ​

4.1 - The currency in this store is Pounds Sterling [GBP] and prices payable for goods ordered are set out on our site.
4.2 - All orders are subject to acceptance and/or availability and confirmation of the order price.
4.3 - No contract will exist between you and Mandana Oskoui for the sale of any products until Mandana Oskoui has accepted your order with confirmation that it has been dispatched.
4.4 - Mandana Oskoui reserves the right to change prices at any time without prior notice.
4.5 - Apart from times when complimentary delivery is offered, delivery costs are additional and will be clearly displayed on your PayPal order summary before you checkout. Please refer to the Delivery & Returns page for more information. ​

5.1 - Any commissions or items made to specification are non-returnable and non-refundable whether ordered online or in person.
5.2 - An initial consultation lasting no longer than 15 minutes will be free of change. Any additional consultation time will be charged for.
5.3 - A non-refundable deposit calculated at 50% of the total retail price of the item will need to be paid and cleared before any work will commence. This deposit is non-refundable as once it is paid work would have commenced on your order straight away.
5.4 - Once the commissioned piece is completed, the full outstanding balance must be paid and cleared before the item is dispatched or picked up. ​

6.1 - We endeavour to show the correct descriptions, dimensions and sizes for each product. There may however be slight variances in the item you receive to the product pictured due to the natural quality of the gemstones and pearls that we use and also as each item is individually handmade. We do, however, strive to make each item as close to the product pictured as possible. ​

7.0 - SIZING
7.1 - The sizes and/or lengths of each item (if applicable) are listed on the product description of each piece. Please not that all sizes listed on this website are approximate.
7.2 - If you would like a piece made to alternative measurements, please contact us with your requirements before you place your order. Any alterations made after the piece has been made and/or dispatched will incur additional charges and/or postage. ​

8.1 - We have a strong commitment to high levels of customer service. If you have any questions, or need any help, please do not hesitate to get in touch.
8.2 - Please check your purchase thoroughly upon delivery and get in touch if the item is different to the one you ordered or has been damaged in transit in any way. We will endeavour to resolve the issue as quickly as possible.
8.3 - Address: Mandana Oskoui, Suite 50, 101 Clerkenwell Road, London, EC1R 5BX