T&Cs/Delivery/Returns/Privacy/Copyright

Mandana Oskoui Contemporary Jewellery

T&Cs/Delivery/Returns/Privacy/Copyright

TERMS & CONDITIONS

Thank you for visiting www.mandanaoskoui.com.

Please read all of our Terms and Conditions, Delivery and Returns, and Privacy Policies before you place your order. By using this website and/or placing an order, you are agreeing to all of these Terms, Conditions and Policies as set out on these pages. If you have any questions or are unsure about any terms stated, please get in touch before you place an order.

1.0 - OUR SERVICE
1.1 - www.mandanaoskoui.com (referred to as 'the site') allows users to purchase designer jewellery directly from Mandana Oskoui, as described in these Terms and Conditions.

2.0 - ABOUT THE JEWELLERY
2.1 - Each piece of jewellery is individually handcrafted by Mandana and where legally required, Hallmarked by the London Assay Office.

3.0 - GENERAL TERMS AND CONDITIONS
3.1 - These Terms and Conditions apply to the use of the site at www.mandanaoskoui.com.
3.2 - These Terms, Conditions and Policies set out the entire agreement between you and Mandana Oskoui in respect of the sale, purchase and use of the goods. They govern your use of the site and purchase of goods from the site and they supersede any previous agreement or understanding in relation to the subject matter hereof.
3.3 - These Terms, Conditions and Policies will be governed by and construed in accordance with English law. You and Mandana Oskoui irrevocably submit to the non-exclusive jurisdiction of the English courts.
3.4 - By accessing this site and/or placing an order, you agree to be bound by these Terms, Conditions and Policies and consent to the practices described in these Terms, Conditions and Policies, which may be updated by us from time to time.
3.5 - Only adults (persons aged 18 and over) are entitled to place an order via this site. By placing an order, you are confirming that your are aged 18 years and over.
3.6 - By placing an order you are offering to purchase a product on and subject to the following Terms, Conditions and Policies.
3.7 - No variation of these Terms, Conditions and Policies are binding on us unless agreed by Mandana Oskoui in writing.
3.8 - We may revise these Terms, Conditions and Policies at any time by updating this posting.
3.9 - Mandana Oskoui has the right to change and /or remove information and prices without notice.
3.10 - A regular visit to the 'Terms and Conditions', ‘Privacy’ and 'Delivery and Returns' pages will ensure awareness of any future changes.
3.11 - You should check this site from time to time to review the then current Terms, Conditions and Policies because they are binding on you.
3.12 - Your continued use of this site following any changes shall signify your agreement to be bound by the modified Terms, Conditions and Policies.
3.13 - Using this site indicates that you accept these Terms, Conditions and Policies regardless of whether or not you choose to order from us.
3.14 - If you do not wish to accept any Terms and Conditions and/or Policies as outlined on these pages, you should not continue to use this site and/or place an order.
3.15 - While we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason this site is unavailable at any time or for any period.
3.16 - Access to this site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4.0 - TERMS OF SALE
4.1 - The currency in this store is Pounds Sterling [GBP] and prices payable for goods ordered are set out on our site.
4.2 - All orders are subject to acceptance and/or availability and confirmation of the order price.
4.3 - No contract will exist between you and Mandana Oskoui for the sale of any products until Mandana Oskoui has accepted your order with confirmation that it has been dispatched.
4.4 - Mandana Oskoui reserves the right to change prices at any time without prior notice.
4.5 - Apart from times when complimentary delivery is offered, delivery costs are additional and will be clearly displayed on your PayPal order summary before you checkout. Please refer to the Delivery & Returns page for more information.

5.0 - COMMISSIONS
5.1 - Any commissions or items made to specification are non-returnable and non-refundable whether ordered online or in person.
5.2 - An initial consultation lasting no longer than 15 minutes will be free of change. Any additional consultation time will be charged for.
5.3 - A non-refundable deposit calculated at 50% of the total retail price of the item will need to be paid and cleared before any work will commence. This deposit is non-refundable as once it is paid work would have commenced on your order straight away.
5.4 - Once the commissioned piece is completed, the full outstanding balance must be paid and cleared before the item is dispatched or picked up.

6.0 - TRADE DESCRIPTIONS ACT
6.1 - We endeavour to show the correct descriptions, dimensions and sizes for each product. There may however be slight variances in the item you receive to the product pictured due to the natural quality of the gemstones and pearls that we use and also as each item is individually handmade. We do, however, strive to make each item as close to the product pictured as possible.

7.0 - SIZING
7.1 - The sizes and/or lengths of each item (if applicable) are listed on the product description of each piece. Please not that all sizes listed on this website are approximate.
7.2 - If you would like a piece made to alternative measurements, please contact us with your requirements before you place your order. Any alterations made after the piece has been made and/or dispatched will incur additional charges and/or postage.

8.0 - CUSTOMER SERVICE
8.1 - We have a strong commitment to high levels of customer service. If you have any questions, or need any help, please do not hesitate to get in touch.
8.2 - Please check your purchase thoroughly upon delivery and get in touch if the item is different to the one you ordered or has been damaged in transit in any way. We will endeavour to resolve the issue as quickly as possible.

DELIVERY & RETURNS

1.0 - DELIVERY (GENERAL GUIDELINES)
1.1 - Our aim is to send you your order quickly and efficiently but please appreciate that all jewellery is handmade for you and is not mass produced.
1.2 - If the item is in stock and the order received by 12pm on a working day, we will endeavour to dispatch the item on the same day. Any orders received (for items in stock) after 12pm will be posted out the next working day. Please contact us before you place your order if you would like to know if we have an item in stock for immediate dispatch or have an urgent delivery deadline.
1.3 - If the item you want to/have ordered is not in stock it will be handmade especially for you. In such cases, we will endeavour to dispatched the piece within 2 to 10 working days from date the order is placed.
1.4 - Lead times can be longer during busier times of the year (i.e. around Christmas) and also depend on the complexity of the item of jewellery, the number of pieces being ordered and whether Hallmarking is legally required.
1.5 - You can always contact Mandana to check the estimated date of delivery before placing your order. We always endeavour to meet your deadlines wherever possible.
1.6 - You will be notified via e-mail when your order has been dispatched so you know when to expect delivery.
1.7 - It is important that the delivery address supplied by you to us is accurate. You are responsible for making arrangements to receive the goods. If you are out at the time of delivery, please ensure that you pick up the parcel from the local sorting office as soon as possible.
1.8 - Postage costs (if applicable) will be added to your order total at the PayPal checkout page. Postage costs are not refundable unless the goods are proven faulty.
1.9 - During any periods where free delivery is offered, if any items are returned for exchange (if applicable), initial and further postage costs will be the responsibility of you, the customer.
1.10 - Mandana Oskoui cannot be held liable for any missed deadlines due to the fault out of our control i.e. illness, postal strike, Royal Mail system failure etc.

2.0 - DELIVERIES WITHIN THE UK
2.1 - We currently offer complementary postage for all items delivered within the UK (terms & conditions apply). We despatch all UK orders under £100 via Royal Mail Recorded Delivery (delivered within 2-3 days from date of dispatch) and all orders £100 and over via Royal Mail Special Delivery (which is guaranteed for delivery by 1pm on the next WORKING day).

3.0 - DELIVERIES OUTSIDE OF THE UK (EUROPE/REST OF THE WORLD)
3.1 - We are able to deliver to almost anywhere in the World using the Royal Mail International Signed For service. International Signed For is available Worldwide and provides secure delivery of an item up to 2kg. A signature is taken by the recipient on delivery and there is a compensation for loss or damage up to £500 whilst in transit.
3.2 - Postal costs for Europe/International orders are as follows: Europe: £20 Rest of the World: £20
3.3 - Please allow 7 to 10 working days for deliveries outside of the UK from date of dispatch but please take into consideration that delivery times can vary depending on your country.

4.0 - CUSTOMS CHARGES
4.1 - Each customer is responsible for any potential import fees levied by their Country's border control.

5.0 - RETURNS/EXCHANGES
5.1 - We are a small business and our jewellery is individually handmade, especially for you. The majority of the time, all jewellery ordered on this site (with the exception of one-off pieces) are made to order once you place your order and as a result we do not offer refunds. We will, however, be happy to discuss any appropriate exchanges. This excludes items that are made to specification not normally made.
5.2 - Due to reasons of health and hygiene this excludes earrings for pierced ears. Earrings for pierced ears are strictly non-returnable.
5.3 - In the unlikely event that an item arrives damaged or faulty, it is our policy to repair it and return it back to you or replace it with a new identical piece.
5.4 - All items are dispatched with a security tag. Once this tag is removed, or if it looks like it has been tampered with in any way, the item is non-returnable.
5.5 - If you wish to exchange an item, you must inform us in writing at info@mandanaoskoui.com within 7 working days from the date of delivery stating the reason. We will then get in touch to inform you of the next steps. You will then have 7 further working days to return the item to us for exchange. We will not process any exchanges if you contact us outside the before-mentioned time periods.
5.6 - Please use Royal Mail Special Delivery service to return any items that have been agreed for exchange. You are responsible for the item until it reaches us and is signed for. We will not accept responsibility for item(s) damaged, lost or stolen in transit.
5.7 - Original and additional postage charges incurred due to exchanges will be covered by you, the customer.
5.8 - Once more, for reasons of health and hygiene, earrings for pierced ears cannot be exchanged or returned under any circumstances.
5.9 - Any one-off commissions ordered or items made to specifications not normally made are non-exchangeable and non-returnable.
5.10 - We will not accept exchanges for non-faulty items that have been worn.
5.11 - Any items exchanged must be returned in the original packaging, unworn and in a new re-saleable condition.

PRIVACY POLICY

1.0 - YOUR PRIVACY

1.1 - At Mandana Oskoui we are committed to maintaining your privacy. Personal data (e.g. your name, postal address, email address) will only be used for purposes that are strictly connected to the sale and purchase of products via our site.

1.2 - General non-personal data (number of visits, time spent on the site etc.) is recorded automatically via Google Analytics when you access this site. This helps us to monitor customer flow and site usage which in turn means we can adapt the design and layout of the site to best meet the needs of our customers. This information is not shared with third parties.

1.3 - By continuing to access www.mandanaoskoui.com you are accepting and consenting to the practices described in this privacy policy.

1.4 - Mandana Oskoui reserves the right to change the Privacy Policy at any time, while still adhering to the applicable laws and guidelines.

1.5 - It is your duty to check the Privacy Pages on this site so that you are aware of the revisions.

1.6 - By continuing to use the site you are automatically agreeing to these revisions.

 

2.0 - LINKS TO OTHER WEBSITES

2.1 - Our website may from time to time be linked to other website. If you follow these links to any of the other website, please be sure to review the Privacy Policies of these external websites as the statement on privacy protection outlined on this page applies for the www.mandanaoskoui.com website only. We will not accept any responsibility or liability for any policies that are not our own.

2.2 - We use MailChimp for our email marketing efforts. The MailChimp privacy policy can be viewed at https://mailchimp.com/legal/privacy.

2.3 - We use Google Analytics to collect general non-personal data about site usage to help improve our site. The Google Analytics privacy policy can be viewed at https://support.google.com/analytics. 

2.4 - We use BigCartel to administer our site. The BigCartel privacy policy can be viewed at https://help.bigcartel.com/privacy-policy.

2.5 - We use PayPal to process online payments (more information in point 3.0). The PayPal privacy policy can be viewed at https://www.paypal.com/en/webapps/mpp/ua/privacy-full.

 

3.0 - PAYMENT TYPES AND SITE SECURITY

3.1 - Mandana Oskoui uses Paypal to process online payments. PayPal accepts most credit and debit cards. You are not required to have a PayPal account to purchase from this site, however, if you already have a PayPal account you may use it.

3.2 - PayPal is a highly respected and secure online payment system that uses industry-leading technology (such as SSL) to keep your information safe.

3.3 - PayPal automatically encrypts your confidential information in transit from your computer to the PayPal system using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

3.4 - Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

3.5 - Mandana Oskoui does not have access to your financial details in any way, shape or form and assumes no responsibility for the provision of the PayPal payment service or for any financial loss incurred through the use of the PayPal payment service.

3.6 - If you would prefer to make a payment via a bank transfer (UK ONLY) PLEASE GET IN TOUCH FOR ARRANGEMENTS TO BE MADE. Orders will only be dispatched when full payment has been received. Please note that this can take up to 5 working days. UNDER NO CIRCUMSTANCES should you post cash to us. We accept no responsibility for the loss or theft of cash sent to us by post.

 

4.0 - COOKIES

4.1 - Cookies are tiny files temporarily stored in your hard drive that collect information concerning the use of a website. They enabling a site to recognise your computer the next time you visit the same website but contain no personally identifiable data, so the protection of your privacy is ensured.

4.2 - You can change the settings of your Internet browser to automatically accept Cookies from a website or alternatively choose to access a website without accepting cookies. Please note that by not accepting cookies you may not be able to access certain parts of a website.

4.3 - Every browser offers the ability to delete cookies from your computer. Please refer to your specific browser help menu for instructions and guidelines on how to do this.

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COPYRIGHT © 2004-2020 MANDANA OSKOUI. ALL RIGHTS RESERVED.

All copyright, design rights and intellectual copy rights exist in our designs and products (and in the images, text and design of our website/marketing material) are and will remain the property of Mandana Oskoui. This includes the use of the name Mandana Oskoui which is the sole property of Mandana Oskoui and will remain the property of Mandana Oskoui. This website and all of its contents are copyright of Mandana Oskoui, protected by international copyright laws and may not be used without our written permission. You may store, print and display the content supplied solely for your own personal use but you are NOT permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content of this site. Any infringement of these rights will be treated seriously.